Imagine new paradigms. Dealing with change, re-evaluating relationships, and better understanding of other people begins with "paradigm shifts" and looking at things in a different manner. We focus on old habits and work on developing new, more effective ones.

Manage relationships. The key to workplace morale, great customer service, and effective teamwork begins with our ability to create and nurtur good relationships with other people. This is an essential part of leadership in the library as well. In this program we address how to improve the overall quality of relationship development.

Proficient communications. All libraries can use an enhanced level of communications, particularly between mains and branches, managers and subordinates, staff and customers. We explore the basics of effective communication, with a detailed emphesis to the barriers to communication that exist in the library culture and how to overcome them.

Accept responsibility. The key to effectiveness lies in the ability to accept responsibility for our own actions. We discuss how to recognize when we fall into "victim" status, and how accepting responsibility, not blame, is actually a liberating and beneficial concept, not only to the library, but personally as well.

Criticize productively. Most of us are poor critics, and don't even realize it. This has a devestating effect on morale. Learning the art of "productive" criticism is introduced, as well as techniques to maturely and gracefully accept criticism from other people.

Teamwork through leadership. Working as a team is the key to library effectiveness. Successful team dynamics requires tolerance, conflict management and empathetic leadership. This program introduces easy-to-understand methods to better team dynamics and leadership functions.

- Main libraries and branches having communication problems. Branches following their own sets of rules.
- Library is "compartmentalized" with the existence of segregate cliques and groups.
- The slightest mention of change ignites behavior ranging from apathy to insurrection.
- Teams and groups are not as cohesive as they should be.
- Criticism is a problem and overall morale is somewhat low.

If any of these example sound familiar, this is a training program that will help these challenges immensely. This program is usually presented as a half-day or full-day event.