"Training Great People For Greater Libraries"

Generations In The Library
This program addresses the 4 distinctly different generations that are actively working in libraries today. We discuss the attributes of each generation with the underlying causes, and obtain a better understanding of each. This program is a must for anyone who works with others from different age groups, as we learn how to strengthen relationships between generations in the library.

The Diversity Challenge
This program is designed from years as a diversity trainer for a major university. We address diversity in the library and how it affects behavior, relationships, and customer satisfaction. We learn about origins of prejudice and stereotypes, the 4 layers of diversity, create a diversity action plan, and much more.

Survival Series Simulations (Full Outline)
These are classic team-building events and workshops. From the Sonoran Desert to the Australian Bush and beyond, these task consensus team-building exercises require team members to work together effectively to deal with the unknown.They can be used with new or established teams to introduce members to the value of synergy or to gauge their synergistic problem-solving skills. Not only do these programs enhance teamwork, they are also interactive, exciting, and fun. Bill is certified to teach these world-famous Human Synergistics® programs.

Libraries That IMPACT! (Full Outline)
In this program we discuss establishing new ways of looking at paradigms, effective relationships, practicing effective communications, productive criticism techniques and aspects of teamwork development. Mastering these aspects of behavior in the library allows it to have tremendous positive impact on the whole organization, as well as those affected by it.

The Empowerment Advantage (Full Outline)
This program is designed to develop the confidence anyone needs for success at the library or in personal life. We explore how to enhance self-reliance, deal with criticism, and empower ourselves to make better decisions. From the circulation desk to the break room, this is a great program for managers and support staff alike.

Why Your Changes Don't Stick & What To Do About It (Full Outline)
Dealing with change is essential to any organization in this day and age. In this program we discuss the primary 8 reasons changes fail, the 3 facets of the transition process, and an 8-step program for effective and lasting change. Much emphasis is on dealing with the emotional resistence and repercussions associated with change.

Teamwork To Dreamwork: Creating The Optimal Workplace
In this program we work on making the library the "ideal culture" in which to work. We address positive team dynamics, relationship improvement, and creating the kind of library everyone wants to work at.

Highly Effective Criticism & Discipline Skills For The Library
In this practical program, you’ll discover how the subject of criticism in the library can have a major effect on morale, relationships, and productivity. This program will enable participants to better develop relationship and management skills, increase morale on the job, and create more productive teams and work groups.

The “Esteemed Leader Workshop” (Full Outline)
This leadership workshop focuses on self-esteem as a leadership trait. You will learn how-to become more self-aware and understand how the sense of self is utilized to attain basic and advanced leadership competencies.

Managerial Communications and Strategies
This program features proven strategies and techniques to communicate more effectively. Designed for the manager functioning in a leadership role.

Leadership Skills for Managers and Supervisors (Full Outline)
This program outlines the basic core competencies for any manager or supervisor. We cover large amounts of practical and immediately applicable leadership skills.

Powerful Telephone Skills and Techniques
In this half-day or 1-day program we go through several aspects of telephone etiquette, good communication practices, listening skills and dealing with difficult people on the phone. This program greatly enhances the library's image and customer service strategy.

How To Manage Your Boss (Full Outline)
Most people have one... we discuss what to do with them. Strategies and tactics that will help you succeed in your library, how to better communicate and work with this important person. This program is usually presented as a 1-hour breakout session.