"Training Great People For Greater Libraries"

Libraries That IMPACT! (Full Outline)
In this program we discuss establishing new ways of looking at paradigms, effective relationships, practicing effective communications, productive criticism techniques and aspects of teamwork development. Mastering these aspects of behavior in the library allows it to have tremendous positive impact on the whole organization, as well as those affected by it.

The Empowerment Advantage (Full Outline)
This program is designed to develop the confidence anyone needs for success at the library or in personal life. We explore how to enhance self-reliance, deal with criticism, and empower ourselves to make better decisions. From the circulation desk to the break room, this is a great program for managers and support staff alike.

Why Your Changes Don't Stick & What To Do About It (Full Outline)
Dealing with change is essential to any organization in this day and age. In this program we discuss the primary 8 reasons changes fail, the 3 facets of the transition process, and an 8-step program for effective and lasting change. Much emphasis is on dealing with the emotional resistence and repercussions associated with change.

Teamwork To Dreamwork: Creating The Optimal Workplace
In this program we work on making the library the "ideal culture" in which to work. We address positive team dynamics, relationship improvement, and creating the kind of library everyone wants to work at.

Highly Effective Criticism & Discipline Skills For The Library
In this practical program, you’ll discover how the subject of criticism in the library can have a major effect on morale, relationships, and productivity. This program will enable participants to better develop relationship and management skills, increase morale on the job, and create more productive teams and work groups.

The “Esteemed Leader Workshop” (Full Outline)
This leadership workshop focuses on self-esteem as a leadership trait. You will learn how-to become more self-aware and understand how the sense of self is utilized to attain basic and advanced leadership competencies.

Managerial Communications and Strategies
This program features proven strategies and techniques to communicate more effectively. Designed for the manager functioning in a leadership role.

Leadership Skills for Managers and Supervisors (Full Outline)
This program outlines the basic core competencies for any manager or supervisor. We cover large amounts of practical and immediately applicable leadership skills.

Powerful Telephone Skills and Techniques
In this half-day or 1-day program we go through several aspects of telephone etiquette, good communication practices, listening skills and dealing with difficult people on the phone. This program greatly enhances the library's image and customer service strategy.

Desert Survival Simulation (Full Outline)
This is a classic team-building event and workshop. Bill is certified to teach this world-famous Human Synergistics® program.

How To Manage Your Boss (Full Outline)
Most people have one... we discuss what to do with them. Strategies and tactics that will help you succeed in your library, how to better communicate and work with this important person. This program is usually presented as a 1-hour breakout session.